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If your appointment time becomes inconvenient for you, we are always happy to change it if you provide us with two business days notice. This allows us to schedule in a patient who may be in urgent need of our care.
Missed appointments and late cancellations represent a cost to the practice, to you and to other patients who could have been seen in the time set aside for you.
Failed appointments can sometimes interfere with dental treatment and create unnecessary scheduling problems for other patients.
We strive to accommodate the appointment needs of our patients, and make every effort to keep on time for appointments scheduled.
Failure to provide us with two business days advance notice or failure to present for a scheduled appointment will result in a cancellation or no show fee. This fee will equate to 50% of the treatment and clinical time lost.
It is understandable that sometimes cancellations cannot be helped due to illness or emergency and we will take all valid circumstances into account.
Our goal in communicating our cancellation and failed to attend policy is to avoid any extra charges being passed on to the patient.
We thank you for your cooperation and understanding.
A notice to new patients
Due to several missed appointments by new patients that require emergency treatment. The practice will now take a £50% non-refundable deposit over the phone before new patients attend the practice.
The deposit will be taken off the total of the first appointment.